Shipping Policy

This Shipping Policy applies to orders placed with NIKIIE LIMITED ("we", "us", "our") through our online clothing store. It is designed in accordance with applicable consumer protection laws in the United Kingdom and the European Union, including:

• UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• UK Consumer Rights Act 2015

• EU Consumer Rights Directive (2011/83/EU)

This policy explains how and when your orders are shipped, delivery timelines, and your rights as a consumer.

1. Shipping Destinations

We currently ship to:

• The United Kingdom

• European Union member states

• [Other countries, if applicable]

If your country is not listed, please contact us before placing an order.

2. Processing Time

• Orders are typically processed within [1–3] business days after payment confirmation

• Orders placed on weekends or public holidays are processed on the next business day

You will receive an order confirmation email once your order has been placed, and a dispatch confirmation once your order has been shipped.

3. Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your location and selected shipping method.

Please note:

• Delivery times are estimates, not guarantees

• Delays may occur due to customs clearance, courier issues, or circumstances beyond our control

4. Shipping Costs

• Shipping costs are clearly displayed at checkout before payment is completed

• Any applicable taxes, duties, or customs charges will be indicated where required by law

For EU customers, prices include VAT unless stated otherwise.

5. Risk and Ownership

In accordance with UK and EU consumer law:

• The risk of loss or damage passes to you only when the goods are delivered to you or to a person designated by you

• Ownership of the goods passes to you upon full payment

6. Failed or Delayed Delivery

If delivery is delayed beyond the stated timeframe:

• Please contact us so we can investigate with the courier

• If delivery fails or the item is confirmed lost, you are entitled to a full refund or a replacement, in accordance with UK and EU law

7. Incorrect Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

8. Customs, Duties, and Taxes

For deliveries outside the UK or EU:

• Customs duties, import taxes, or additional fees may apply

• These charges are the responsibility of the customer unless stated otherwise

We recommend checking with your local customs authority for more information.

9. Damaged Packages

If your package arrives visibly damaged:

• Please report this to the courier at the time of delivery if possible

• Contact us within 14 days of receipt with photographic evidence

This does not affect your statutory rights regarding faulty or damaged goods.

10. Contact Information

If you have any questions about this Shipping Policy, please contact us:

Email: nikiielimited@outlook.com