Refund Policy

This Return and Refund Policy applies to purchases made from NIKIIE LIMITED ("we", "us", "our") through our online clothing store. It is drafted in accordance with applicable consumer protection laws in the United Kingdom and the European Union, including:

• UK Consumer Rights Act 2015

• UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• EU Consumer Rights Directive (2011/83/EU)

This policy outlines your rights and our obligations regarding returns and refunds.

1. Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.

To exercise this right, you must notify us in writing within the 14-day period.

2. General Conditions for Returns

Returned items must:

• Be unworn, unused, and in original condition

• Have all original tags and packaging intact

• Not be damaged, washed, or altered

For hygiene reasons, certain items such as underwear or swimwear may not be eligible for return if hygiene seals have been removed.

3. Main Reasons for Refunds

3.1 Item Not as Described

If the item you receive is materially different from its description or images on our website, you are entitled to a refund.

This includes significant differences in:

• Style or design

• Colour (beyond minor screen variations)

• Fabric or materials

Please contact us within 14 days of receiving the item and provide clear photographic evidence.

3.2 Item Not Received

If your order has not been delivered within the stated delivery timeframe:

• Please contact us so we can investigate with the delivery provider

• If the item is confirmed as lost, you are entitled to a full refund or a replacement

Refunds will be processed once the delivery issue has been verified.

3.3 Damaged or Faulty Item

If you receive an item that is damaged or faulty:

• Notify us within 14 days of delivery

• Provide photographs clearly showing the damage or defect

Under UK and EU law, you are entitled to a repair, replacement, or refund for faulty goods. Where a repair or replacement is not possible, a full refund will be issued.

4. Return Process

1. Contact us at nikiielimited@outlook.com with your order number and reason for return

2. We will provide return instructions

3. Return the item within 14 days of approval

Unauthorised returns may not be accepted.

5. Refunds

• Refunds will be issued within 14 days of receiving the returned item or confirming a delivery issue

• Refunds will be made using the original payment method

• Original standard delivery charges will be refunded where required by law

6. Return Shipping Costs

• If the return is due to a fault, damage, incorrect item, or item not as described, return shipping costs will be covered by us

• For cancellations under the cooling-off period (change of mind), return shipping costs are [paid by customer / paid by us – specify]

7. Non-Returnable Items

The following items may not be eligible for return:

• Items made to order or personalised

• Sealed items for hygiene reasons once unsealed

This does not affect your statutory rights for faulty or misdescribed goods.

8. Exchanges

If you wish to exchange an item for a different size or colour, please contact us. Exchanges are subject to stock availability.

9. Contact Information

If you have any questions about this Return and Refund Policy, please contact us:

Email: nikiielimited@outlook.com